SHIPPING & RETURNS

Shipping

We ship worldwide to all countries. We currently charge a flat rate of $5 for shipping to all countries. For orders over $80 we offer FREE SHIPPING WORLDWIDE! All orders take approximately 1-3 business days to be processed and shipped. The duration a shipment takes to arrive is as below:
 
Free Shipping Conditions:
Orders above $80 but less than $120 will be shipped via Economy Registered Air Mail (12-25 working days to arrive).
Orders $120 & above will be shipped via DHL Express (3-9 working days to arrive).
 
Duration of Shipment to Arrive
Philippines = 4-10 working days.
Malaysia/Thailand/Brunei/Saudi Arabia/Dubai/Singapore & other asian countries = 6-15 working days
United States/United Kingdom/Canada/Australia/New Zealand & other countries = 12-25 working days.
 
All shipments include tracking number and insurance on your parcel incase it gets lost, we will ship you a new one for free.
 

ORDER TRACKING:

  • Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.

ADDITIONAL INFORMATION:

  • Our distribution facility's business days are Monday through Friday from 7:00 a.m. through 5:00 p.m. (EST) excluding Asia holidays and other specific days we may announce.
  • For your protection, please fill up the exact address that you want your order shipped to. This will avoid andirregularities.
  • In rare occasions when items ordered are not available your order may not be shipped until a Customer Care representative has contacted you to amend the order.
  • On time delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of our control (like natural disasters, etc.) may produce shipping postponements. Please refer to this page for shipping alerts and announcements.
  • Please contact us with any questions you may have.

Our Return Policy

Any claims for damaged items or discrepancies (missing items, wrong items, etc.) must be submitted to our Customer Care Department within three (3) business days after delivery. You must notify our Customer Care Department by e-mail and keep the packaging and the items involved in the claim at hand (even if they are broken). We will not be responsible for, nor issue a refund, if notified after three (3) business days.

NOTE: Return authorization is required. Email us at [email protected] prior to shipping your package back. We can only refund shipping costs and void the restocking charges if the return is a result of our error.

Returns must be shipped directly to G-ShockFactory.com

Please include the following information with your return:
* Full name: 
* Street Address: 
* City: 
* State: 
* Zip Code:
* Country:
* Phone Number:
* E-mail Address: 
* Original order confirmation no. or invoice no.:
* Return authorization code:
* Reason for return:

Please follow the instructions on our return form, included with your order, to ship back the merchandise. If you have any questions about returning merchandise, please e-mail us at: [email protected]

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